At Keno Victoria Casino, we're committed to providing a secure and enjoyable gaming experience for our players. If you need help with any aspect of our platform or have concerns about your account, please don't hesitate to reach out to us using the methods outlined below.
Customer Support Availability
Our customer support team is available to assist you from Monday to Friday between 9:00 AM and 5:00 PM AEST. You can contact us through live chat, email, or by visiting our help centre for frequently asked questions (FAQs).
Live Chat Support
If your issue requires immediate attention, please use our live chat facility available on our website. Our support agents will respond to your queries in a timely manner.
Email Support
If you prefer to contact us via email, please use the official customer support email address provided on the platform.
We will respond to your email within 2-3 business hours.
Help Centre
Our help centre is a comprehensive resource where you can find answers to frequently asked questions about our platform, games, promotions, and account management. You can access the help centre from the top navigation menu on our website.
Responsible Gambling Assistance
If you're concerned about your gambling habits or have questions about responsible gaming practices, please contact us using one of the methods above. Our support agents will provide guidance and assistance to ensure a safe and enjoyable experience for all players.
Technical Support
For technical issues with our platform or games, please use the official customer support email address provided on the platform.
We will respond to your query as soon as possible.
Complaint or Dispute Guidance
If you have a complaint or concern about our platform, please contact us using one of the methods above. We take all complaints seriously and will respond promptly to resolve any issues.
